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Case Tracker (CT) is an extremely customizable Web-based application which enables you to map works of your
business model flexibly into manageable and transferable case folders. Employees can then take
ownership, communicate, collaborate and perform analysis on each case in order to prioritize
and allocate resources for success.
Extremely customizable to map works of your business model flexibly into
manageable and transferable cases
EGI Case Tracker is flexible and easy to use. You can apply Case Tracker in different granularity.
For instance, you may want to open a case for every customer you are serving, or open a case for
every customer order or request. If you are in product development, you may create a case to track every
product improvement your team is making over the lifecycle of the product.
With EGI Case Tracker work responsibilities are better organized and managed. Through the use
of chronological history logs, user posted blogs and attachments, case history and expert
knowledge of a work case are stored handily on a secured and global platform. As a result, the work
case can be easily transferable between team members and it takes a much shorter time for
new employees to pickup on-going works.
A Collaborative Solution To Streamline Group Decision Support
and Reduce Time-To-Market
Case Tracker automatically provides statistical analysis across all work cases based on historical data
and information contributed by the team. With solid analytical model your team is in a much better
position to make decisions on priorities and allocation of resources. Employees are able to focus on
high impact and high return cases to create the biggest success for the company.
EGI Case Tracker is designed specifically for scalability. The web-based application enables a small team
or large organization to work together on mission critical activities,
whether they are working locally or in remote facilities. CT simplifies interactions and
document exchange among people, groups and machines. It facilitates collaboration and provides
maximum visibility into the hundreds or even thousands of activities that go into achieving your
business objectives.
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EGI Case Tracker provides you with template
fields to capture attributes of your work cases. However, you can easily
extend and customize the template to satisfy your needs
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EGI Case Tracker provides statistical analysis
to enable group decision supports to better prioritize resources
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